Premium Containers PTY LTD aims to provide accurate product information and reliable container solutions. We understand that purchasing a shipping container is a significant decision, and we encourage customers to review product specifications and ask questions before placing an order.
This policy explains how we handle cancellations, returns, replacements, and refunds.
1. Before You Purchase
Customers should carefully review:
Product description
Container size
Container type
Condition
Photographs
Specifications
Delivery requirements
Price
Any applicable delivery charges
If you require a particular condition, configuration, colour, modification, or specification, please contact us before placing your order.
2. Returns of Standard Products
A return may be considered where a product is:
Incorrectly supplied;
Materially different from the product ordered; or
Damaged during delivery in circumstances for which Premium Containers is responsible.
Any return request must be submitted promptly after the issue is identified.
Returns are subject to assessment and applicable consumer rights and laws.
3. Used Containers
Used containers are pre-owned products and may have visible signs of use.
Minor dents, scratches, paint deterioration, surface corrosion, fading, and other normal signs of previous use do not necessarily constitute a defect or justify a return.
Customers who require a particular condition should request confirmation before purchasing.
4. Converted and Customised Containers
Converted, modified, customised, or specially prepared containers may be subject to additional return restrictions because they may have been prepared specifically according to a customer’s requirements.
Where work has been undertaken specifically for a customer, cancellation or return may not be possible once production, modification, or preparation has commenced, except where required by applicable law or where the product is defective or materially incorrect.
Customers should confirm all specifications before approving customised work.
5. Delivery Damage
If a container appears to have been damaged during transportation, customers should:
Inspect the container upon delivery;
Take clear photographs of the damage;
Record relevant delivery information;
Notify Premium Containers promptly; and
Provide the order number and supporting evidence.
We will assess the circumstances and advise the customer of the appropriate resolution.
6. Incorrect Product
If you believe that you have received a product different from the one ordered, contact us promptly.
Please provide:
Order number
Product ordered
Product received
Photographs
Delivery details
Description of the discrepancy
Where Premium Containers has supplied an incorrect product, we will work with the customer to determine an appropriate resolution.
7. Defective Products
If a product has a defect that is covered by applicable law or an applicable warranty, the customer should contact us as soon as the issue becomes apparent.
We may request photographs, videos, inspection information, or other evidence to assess the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price adjustment, or refund.
8. Change-of-Mind Returns
Because shipping containers are large, heavy products requiring specialised transport, change-of-mind returns may be subject to specific conditions and costs.
A change-of-mind return is not automatically accepted merely because the customer has changed their mind after delivery.
Where a return is legally available or has been agreed by Premium Containers, the customer may be responsible for reasonable return transportation and related costs where permitted by applicable law.
9. Cancellation Before Delivery
Customers who wish to cancel an order should contact Premium Containers as soon as possible.
Cancellation may be possible before dispatch or before customised work has commenced, depending on the circumstances.
Orders that have already been dispatched, transported, modified, customised, or otherwise specifically prepared may be subject to different cancellation conditions.
10. Refunds
Where a refund is approved, the refund amount and method will depend on:
The reason for the refund;
The condition of the product;
Whether delivery has occurred;
Any applicable return or transport costs;
The original payment method; and
Applicable consumer protection laws.
Where possible, refunds will be processed using the original payment method.
Processing times may vary depending on the payment provider or financial institution.
11. Return Transportation
Where a return has been approved, Premium Containers will advise the customer how the product should be returned or collected.
Customers should not independently arrange expensive return transportation without first receiving instructions from Premium Containers.
Because containers require specialised transportation, unauthorised return arrangements may result in additional costs.
12. Non-Returnable Circumstances
Subject to applicable law, a return may not be accepted where:
The customer has modified the product;
The product has been damaged after delivery through customer use or negligence;
The customer provided incorrect delivery information resulting in additional transportation or handling;
The product was specifically customised or modified according to customer requirements and the applicable law does not provide a cancellation right;
The customer attempts to return a product without prior approval; or
The requested return does not meet applicable legal or contractual requirements.
13. Proof of Purchase
A customer requesting a return or refund may be required to provide reasonable proof of purchase, such as:
Order number;
Invoice;
Payment confirmation; or
Other relevant transaction information.
14. Consumer Rights
Nothing in this policy is intended to remove, restrict, or override any rights or remedies that customers have under applicable consumer protection legislation.
Where applicable law provides a customer with a right to a repair, replacement, refund, cancellation, or other remedy, those rights will apply.
15. How to Request a Return or Refund
To request a return, refund, replacement, or resolution, contact:
Premium Containers PTY LTD
Email: info@premium-containers.com
Phone: +27 60 224 7040
Please include:
Full name
Order number
Product purchased
Date of purchase
Description of the issue
Photographs or other supporting evidence where applicable
We will review the request and advise you of the next steps.
16. Policy Updates
Premium Containers may update this Returns & Refunds Policy from time to time.
The latest version published on this website will apply to purchases made after the updated policy takes effect, subject to applicable law.